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For all orders within Belgium up to 30 kg you pay € 5.95 shipping costs.
Shipping costs include VAT
Shipping outside Belgium from € 7.30 The actual shipping costs depend on the weight of your order.
Shipping costs include VAT
YOURKITCHEN.EU tries to deliver your order within 3-5 business days. This depends on which payment method you choose.
Deliveries outside the Netherlands are usually delivered within 3-10 working days.
WHAT TO DO WHEN CANCELING OR RETURNING
Canceling an order is free of charge as long as it has not yet been sent.
If you cancel the order after it has been sent to you, you must refuse the package upon delivery. If YOURKITCHEN.EU has already received a payment from you, we will return the purchase price to you after having received the return. The shipping costs incurred will be deducted from this (only if you refuse the order at the door and leave it unopened by the delivery person).
RETURN / COOLING PERIOD
Consumers have a cooling-off period of 14 working days to return the product without giving reasons, starting on the day of delivery. Exceptions are personalized products / customization, or products on which you received a discount. The product can only be returned unused and in the original, undamaged packaging. For more information, see article 6 of our terms and conditions.
Business to business orders CANNOT be returned. Only if this has been agreed in advance.
Do you want to return the entire order? Items already received must be returned to the return address below. YOURKITCHEN.EU will return the entire purchase price, excluding the calculated shipping costs. The shipping costs for returning are at your expense.
The shipping costs are also at your expense when you return part of your order. The purchase price of the part of the order that you have returned will be refunded to you. In that case, shipping costs will not be refunded.
We advise to choose the parcel post when returning.
All cancellations, exchanges and returns must be made known to YOURKITCHEN.EU in writing. This can be done by e-mail, fax or post. You must in any case mention your full name and invoice number.
For the repayment of already paid amounts (in advance) we also need your bank account number. Customers from Belgium must also mention the IBAN and BIC / Swift number of their own bank.
Please note: the account number you specify for the refund must be the same as the account number of which you have made the payment to YOURKITCHEN.EU. This i.v.m. possible fraud with refunds.
Any amounts already paid will be refunded to you within a maximum of 14 days.